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Beyond Support

We are here for you, whenever you need us

Providing you with an excellent support experience – this is our daily mission. We ensure you get the help you need. From answering your functional and technical questions to delivering releases and new functionalities: we are always on for you.

Support Services at a Glance

User Support

Boosting user productivity and eliminating disruptions


Improving system performance by delivering patches, releases, upgrades, and fixes

Next-Level Services

An extra plus of services for those who want to go beyond the standard

Why Customers 💙 Us

Always ON

We ensure that you get the right help at the right time. Our state-of-the-art processes are based on ITIL best practices. We also provide services in validated environments.

Always YOU

Each customer has access to our help center portal and a dedicated success manager as part of our standard support program. We also offer additional premium services.

Always AGILE

Our support and maintenance services are closely linked with our solution development, enabling process automation down to release deployments.

Elixum Community

Stronger Together

Bringing people together, sharing ideas and growing jointly is the mission of the Elixum Community. In a variety of formats, we connect customers, business partners, researchers, developers, and consultants to create a shared knowledge base, discuss new challenges and solutions, and learn from each other. Our common passion and goal: making supply chains more resilient.


Connect with industry peers and supply chain thought leaders to find answers to your questions, discuss challenges and share solutions. Benefit from our client community of global brands and industry leaders. Are you ready to learn and help?


Our partner community is constantly growing. We work with carefully selected technology firms as well as with consulting and implementation partners, who share our values and ambitions. With our ecosystem we accelerate innovation and increase value for our customers.


Tap into an amazing pool of know-how and increase your productivity. Share your ideas and solutions and become a go-to expert for others. Expand your network and benefit from new connections with like-minded people around the globe.

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Customer Portal

Contact our support, get access to helpful resources and discover even more.

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